SHANNON FRANK

With a passion for customer experience (CX) and operational excellence, Frank has spent her career leading large-scale teams and driving transformational change across B2B, SaaS, and healthcare industries. From building high-performing teams to optimizing processes and leveraging technology, her focus is on delivering measurable business impact, improving CX, and driving sustainable growth.

Currently, as Vice President, Client Operations at Lytx, Frank leads Technical Support and Implementation teams, driving strategic initiatives that have significantly reduced resolution times, enhanced customer satisfaction, and scaled operations efficiently. Prior to Lytx, Frank held executive leadership roles at BD (Becton, Dickinson & Co.), where she spearheaded enterprise-wide CX programs, business analytics, and systems transformation, leading to multimillion-dollar efficiency gains and improved customer engagement.

Frank has been actively involved in community service through initiatives that support diversity, equity, and inclusion. At BD, she relaunched the San Diego chapter of the BD Women’s Initiative Network (WIN), establishing a clear vision, building a cross-functional leadership team, and developing a strategic programming roadmap. She also secured annual funding to sustain impactful programs. Previously, at Mitchell International, she co-founded the corporate women’s network, collaborating with her cofounders to increase membership to over 200 individuals, deliver educational and networking programming, and secure funding to support the organization’s initiatives. Through these experiences, Frank has developed a strong commitment to building diverse and inclusive organizations and driving meaningful change.

Frank holds a Master of Business Administration from Vanderbilt’s Owen Graduate School of Management with concentrations in strategy and general management and a Bachelor of Arts in Economics from Ohio Wesleyan University. Her educational background has given her a strong foundation in business strategy and leadership, which she has applied throughout her career.

Frank is a San Diego native living in Clairemont with her partner Charlie and their cat and dog. She is passionate about international travel and exploring new cultures. She enjoys yoga and soccer and is training for her first half marathon. Frank follows a vegan lifestyle and enjoys discovering new plant-based recipes.

https://www.linkedin.com/in/shannonfrank/